Regulatory Information
Who regulates us
Mills & Bann Solicitors is authorised and regulated by the Solicitors Regulation Authority (SRA). We comply with the SRA Standards and Regulations, which set out the professional and ethical requirements for solicitors in England and Wales.
You can find more information about the SRA at:
www.sra.org.uk
Professional rules
The SRA Standards and Regulations govern how we operate, including:
- client care and service standards
- confidentiality and data protection
- conflicts of interest
- financial and accounting rules
- complaints handling
- professional conduct and ethics
You can view the full SRA Standards and Regulations on the SRA website.
Professional indemnity insurance
As required by the SRA, we maintain professional indemnity insurance that covers all legal work carried out by the firm. Details of our insurer can be provided on request.
Client money and accounts
Any money we hold on your behalf is managed in accordance with the SRA Accounts Rules. Client funds are kept in designated client accounts and are never mixed with the firm’s own money.
Complaints and redress
We aim to provide a high-quality service at all times. If you are unhappy with any aspect of our service, you have the right to make a complaint. Our full procedure is explained in our Complaints Procedure.
If we cannot resolve your complaint, you may be able to refer it to the Legal Ombudsman. Details are provided in our complaints procedure.
Anti-Money Laundering compliance
We are required by law to comply with the Money Laundering Regulations 2017. This includes verifying your identity and, where relevant, the source of funds used in your matter. For more information, please see our Anti-Money Laundering Information.
Equality and diversity
Mills & Bann Solicitors is committed to promoting equality, diversity and inclusion in all aspects of our work. We do not discriminate on the basis of age, disability, gender, race, religion, sexual orientation or any other protected characteristic.
Contact us
If you have any questions about our regulatory status or compliance obligations, please contact us at:
info@millsbann.co.uk